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When Dave Thomas received his high school diploma from
Coconut Creek
High School in Fort Lauderdale, Fla., his classmates voted him "most
likely to succeed."
That's not surprising since the then-61 year-old Thomas
already was chairman of Wendy's International, the third-largest
hamburger chain in the world.
That Thomas, despite his business success, believed it
was important to set an example for others by earning his GED in 1993
hints at who he is: a believer in education, self improvement and role
models. Another clue is that his high school classmates named Thomas
and his wife, Lorraine, king and queen of the prom. People like R.
David Thomas, and they feel they know him, so much so that everyone
calls him Dave. The more than 700 Wendy's television commercials in
which he has appeared (a mark soon to be officially recognized by the
Guinness Book of World Records) have helped make his one of the
best-known corporate faces in America.
It's not just the face that's familiar. There's that
voice, too, with its self deprecating tone and deadpan delivery that is
the antithesis of slick. Bill Gates's latest book is Business at the
Speed of Thought: Succeeding in the Digital Economy. Dave Thomas's is
Franchising for Dummies.
The title may bring a smile, but Thomas knows a thing or
three about franchising. He was there when it started to reshape the
restaurant business and he helped it along. He has learned what can
make a restaurant succeed or fail and what can help a concept like
Wendy's expand to more than 5,500 stores around the world. Most of
all--and more than most of his peers--Thomas understands how a career
in foodservice can fill a void and shape a life. "Mentoring is
super-important," Thomas says with his characteristic folksiness. "And
having the right mentors." Thomas has had several.
Born in 1932 in Atlantic City, N.J., he was adopted when
he was 6 weeks old by Rex and Auleva Thomas of Kalamazoo, Mich. His
mother died when he was 5, and he spent his early years moving from
town to town as his father sought work during the Depression. "When I
was about 6 years old, we moved to Detroit. I don't think we were there
very long, but we ate out every meal. I thought it was really neat,"
Thomas says. "My favorite meal, I, guess, [even] back then, was a
hamburger. And it wasn't just a hamburger it was hamburgers. I thought
if you didn't have two or three you were starving yourself." He and his
father moved to Knoxville, Tenn., and Thomas got his first job, at age
12, delivering groceries. "I hated it," he says. "It was an uphill job:
I was always going uphill to the top of apartments. And when I wasn't
doing that I was cleaning potato bins and doing windows. I didn't like
to do that."
What he really wanted was to work in a restaurant, and
he got closer
when he left the grocer for a job as soda jerk at a Walgreens
drugstore. "I really liked that job," he says. "You got to wear a
uniform: a white shirt, black tie and a hat. It was a fun job". He
wasn't the best ice cream dipper, he admits, and when it was discovered
that he was 12, not 16 as he had claimed, the drugstore job ended.
That was serendipitous because he next landed a real
restaurant job:
counter worker at the Regas Restaurant in Knoxville. "I worked for
Frank and George Regas. T hey were Greek immigrants. I worked the
counter and it was a fantastic experience for me," Thomas says,
although shifts often were 12 hours long. "They knew I wasn't quite old
enough, but they knew one thing: I had the right attitude." The Regases
were Thomas's extended family during his 2 1/2 years there and he says
he learned much that served him well in the years to come. "I learned
that as long as you try you can do anything you want to," he says. "How
it takes the right attitude and how to take care of customers. How
important cleanliness and personal hygiene are. These are things I was
taught [by the Regas brothers]. "I don't think I could have gone to
school and learned more about anything," he says, before catching
himself. "Well, I'm sure I could. But the really important things in
life are how to get along with people. Frank and George Regas were
quality people. They wanted to serve the best food at the best price in
the cleanest [restaurant], and that's what I really learned."
Another
member of the family, Bill Regas, himself a teenager when Thomas came
to work at the restaurant, says the young counter worker "had a vision
and a goal even then. Dave and I worked side by side serving blue plate
specials. On a good day we'd make we'd make $3.50 in tips plus $1.50 in
salary. "He'd say, `Eventually, I'm going to have a chain of
restaurants.' Remember, he was about 15, so we'd say, `Yeah, Dave. Tell
us about those restaurants,'" Regas says. "But he was so dedicated."
When Thomas and his father moved to Fort Wayne, Ind., he immediately
landed another job, at the Hobby House Restaurant. And when his father
decided to move again, Thomas stayed in Fort Wayne, dropped out of
school, moved into the YMCA and kept working at the restaurant. During
a stint in the Army, he kept true to his goal and ran an enlisted men's
club in Germany though he was only 18. "That was a fantastic
experience," he says.
He returned
to Fort Wayne and through Phil Clauss, the Hobby House's owner, came
into contact with a man from Kentucky "who looked like he'd stepped out
of `Gone with the Wind.'" Col. Harland Sanders was peddling a recipe
and process for cooking chickens and he'd share it for a royalty of 5
cents a bird. Thomas was skeptical. But he and Clauss visited a
restaurant in Morrisville, Ind., that had bought in and their minds
were changed. The Blue Bird Inn Featuring Kentucky Fried Chicken was
closed when Clauss and Thomas arrived. They thought that was a bad
sign. But it turned out the restaurant was only closed temporarily for
remodeling--starting in the kitchen--to handle all the business. The
owner "was getting $2.20 for a chicken dinner. In a farm community. And
I said, `Man?'" says Thomas. Clauss bought a KFC franchise and later
several KFC stores in Columbus, Ohio, that were failing. Thomas was
dispatched to turn them around with the promise of a 45% interest in
the stores if he succeeded. "I really didn't have anything to
lose,"Thomas says. "I was only making $85 bucks a week and I had four
kids."
Thomas made the stores profitable by
reducing the 100 plus-item menu to chicken and side dishes and by
introducing the first bucket of chicken. It had the colonel's face on
it. "I didn't really know what branding was at that time," Thomas says.
"But I guess I understood how important it really is." In 1968 he sold
off his KFC stores and started the chain he always vowed he'd run:
Wendy's, using the nickname of one of his daughters. "And the rest is
history!" Thomas says with a laugh. But he has never forgotten his
personal history. He promotes mentoring at Wendy's and throughout the
industry, speaks on the virtues of staying in school and has become a
tireless national advocate for adoption. "Some people, when they get a
little money or success, forget their early days," Bill Regas says.
"Dave remembers it all and the people who were there with him. I guess
that's why he's the most likely to succeed."
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